Connect enterprise agents to real customers.
Enterprise assistants can research, draft and prepare almost anything. The moment that needs a real person is the moment Assure is built for.
How can a Salesforce agent get a verified customer decision?
By routing the consequential step to the customer instead of assuming it. In the intended design, the agent asks Assure for an authorization; Assure authenticates the customer in a channel they trust, presents the exact action, captures approve or decline, and returns that result to Salesforce. This capability is on the roadmap — nothing here is live today.
Where Assure sits.
The enterprise agent keeps its systems of record. Assure owns the customer-facing identity and approval moment, and hands the outcome back.
Moments that need a person.
None of these are built today. We list them because they are the moments service teams tell us are hardest to handle safely.
Messaging session authentication
Confirm who the customer is inside the messaging conversation, instead of asking them to read a code out loud.
Service case identity checks
Give an agent a repeatable way to establish identity before discussing account details.
Step-up before a sensitive change
Address changes, payee changes, plan changes and refunds get an explicit approval from the customer.
Human escalation from an agent
When an assistant hands the conversation to a person, the identity and approvals already obtained travel with it.
Transaction approval
Present the exact amount and terms to the customer and record their decision before anything is charged.
Consent capture
Ask for and record permission for a specific action, in the channel the customer already uses.
Standard connections, not a bespoke bridge.
Described conceptually. No Salesforce-specific package, connector or endpoint exists yet.
REST APIs
Request a verification or an authorization from your own service logic.
Webhooks
Receive the outcome — approved, declined, expired — as an event you can act on.
Custom connections
Call Assure from a flow or an Apex action using standard authenticated HTTP.
MCP
Expose authorization as a tool an enterprise assistant can call when it needs a human decision.
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Building customer trust into your Salesforce agents?
Tell us what your agents need to confirm with a real person, and we will get back to you by email.
Frequently asked.
Agents do the work. Humans stay in control.
Authentication for today. Authorization for what's next.